OUR RETURN POLICY IN SHORT
- You have 14 days to return an order after receiving it.
- If you change your mind, or the product you received is not what you expected, please contact us at firstname.lastname@example.org before returning the item.
- All returns are free of charge for your convenience.
- If you have any questions, please contact us at email@example.com.
INSTRUCTIONS FOR RETURNING GOODS
- If you wish to make a return, send us an e-mail to firstname.lastname@example.org containing your name, address, e-mail address, the order number and a reason for your return.
- Ship the items for return within 14 days of the date of the notification.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in original condition, unworn with all tags attached and in their original box and/or packaging.
- If you arrange the return postage, please provide us with a tracking number for the return shipment.
- If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
- Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
At ENERI your satisfaction is important to us. We want to ensure you are happy with your purchase so we work hard to make sure you receive a wonderful experience when shopping with us.
Please email all inquiries to: email@example.com.